Best of the Web: OWS Controversy, Deposits Soar, Mobile Forecasts
OWS Controversy: Danske Bank lands in hot water over Occupy imagery in ads
Balance Sheet Woes: Bank deposits surge $2 trillion more than loans
Best & Worst: Forbes ranks the 100 biggest banks
Living on Credit: Americans set record for credit card spending
Fee Aversion: BofA backs off plans to impose more new fees
Hopes & Dreams: Why these make lousy marketing themes in banking
Inside the Foreclosure Factory: They’re working overtime
Blocked: BofA prevents employees from accessing popular financial website
Responsibility: Getty Images explores symbols of “integrity” in financial services
Culture Building: TD Bank equalizes benefits for same-sex couples
Branches
The End is Near? Bankers share opinions on the end of the branch
Back to the Office: BofA makes popular work-from-home program more restrictive
Self Service: Chase pilots more tech to automate branch activities
Brick & Mortar Design: Automating the branch (while keeping customers happy)
Banking Bus: Credit union builds a staffed branch out of a bus
Branch on Wheels: Bank rolls out mobile ATM to serve remote communities
Online, Mobile & Social
Mobile Banking Forecast: Phones will be for transactions, tablets for account management
Mystery Shop: How big banks compare on service/support via email
They All Look Alike: Customers think mobile banking is the same everywhere
Mobile Payments: Study shows consumers keenly interested
Social CRM: Most UK banks embrace social media for customer service
Fresh Paint: UK financial institutions introduce new website designs
Mobile Banking: 6 tips for optimizing the customer experience
Multi-Channel Optimization: Major Aussie bank announces social media strategy
Product Marketing
Cross-Channel Integration: Using branches to sell mobile banking solutions
DM Case Study: Credit union integrates auto loan mailer into website home page
PFM is Good: So why don’t more people use it?
‘Like’ This: How credit unions are using Facebook to generate loans
Sneak Peek: Discover Bank’s new online Cashback Checking
High Tech Credit Cards: MasterCard debuts “Display Cards” with LCD screen, PIN
Credit Unions
Member Growth: How about a Cost Per New Member Performance Index?
Bonus: Paying members dividends creates a real, meaningful point of distinction
Mystery Shop: What is your frontline staff really like?
Having Fun: CUs use superheroes, zombies, pork rinds and diapers in marketing
12/12/12: Credit unions with promos built around this unusual calendar date
Federal Charter: Canadian credit unions can now serve the entire country
Million Dollar Savings Challenge: Notre Dame FCU meets goal
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