In Brief: Gen-Y, Banking UX, Twitter Engagement
New Face of Banking: Breaking down barriers in the customer experience
The Cheapest Generation: Why Gen-Y isn’t buying cars or houses
Keeping Up With Gen-Y: Convenience is king when it comes to banking
Digital Strategy Q&A: Do banks get it right?
Fired! Banks axing employees for petty crimes committed decades ago
Sharpie Parties: Foreclosure victims use pens to scrawl revenge
Smelling Opportunity: Bank startups seize on ire with older players
Community Banks: Branding will take more than free gas promos
Student Checking: Comparing accounts at the top 10 U.S. banks
Crowdfunding: UK and Australian regulators warn about risks
Free Webinar: Measuring and monitoring the banking UX
For Sale: 32-page report on the prepaid card market
BofA: Read their 132-page corporate responsibility report
Delivery Channels
Gen-Y: Still at branches
Conversion Killer: Scaring financial consumers off w/third-party warnings
Mobile Banking Adoption: Triples in just two years
BAI Retail Delivery: Huge banking conference in D.C. October 9-11
Video Tellers: Bank installs PTMs at two branches
Online Account Opening: Australia devises 100% digital ID solution
eReceipts: Wells Fargo tellers issue in-branch transaction records digitally
Remote Deposit: SunTrust now offers customers’ “most wanted” service
Social Media
Q&A: Citi’s Social SVP explores scalable intimacy, brand hate, more
Secrets to Social Media Success: Why FNB is leading the way
Tweet This: Twitter strategies for bankers
(Bank) Simple’s Twitter Feed: What it tells us about the @Simplify model
Social Sentiment: BBVA Compass scours online channels for feedback
Facebook Banking: Are consumers okay sharing data in their social profiles?
Banks + Social Media: Do consumers trust social banking?
More Fans: NAB nearly doubles ‘Likes’ in month to 47K
Twitter Promo: Big Goldman Sachs campaign only yields 1,692 followers
Credit Unions
Mortgage Milestone: Credit unions shatter record for home loan volumes
U-Turn: Credit union abandons plan to charge $35 merger fee
No Followers: Only 300 people tweeting in credit union’s entire town
The Big Ticket Card: Coastal CU launches zero-interest credit card
Canadian CUs: Ranked first in customer service for 8th consecutive year
Search For More: Briefs, BAI, BankSimple, BBVA Compass, BofA, Citi, Coastal, FNB, Goldman Sachs, NAB, SunTrust, Twitter, Wells FargoAll content © 2013 by The Financial Brand and may not be reproduced by any means without permission.
