‘Green’ call center credited for 43% reduction in turnover

Navy Federal Credit Union is attributing its ‘green’ corporate campus for dropping employee turnover from 60% annually to 17%, a 43% reduction.

According to an article on the new space, Navy Federal stumbled onto sustainable architecture in an attempt to improve the work environment for employees.

Ebb Ebbesen, SVP of construction and process improvements at Navy FCU, is quoted as saying, “We were looking for a building where employees are pleased to come to work in the morning and still smiling when they leave at night.”

The new facility is home to 3,000 employees and has more than 500,000 square feet of office space—all of it “LEED rated.”

Key Question: Did Navy FCU actually receive LEED certification, or did it just use “the LEED template for discipline,” as SVP Ebbesen phrased it?

Bottom Line: Navy FCU justifies its investment in the facility by looking at costs over a 30-year period:

• 92% of costs goes to employees
• 6% goes to maintenance and operation
• 2% of costs are represented by the initial construction investment

The architect on the project was ASD out of Atlanta, Georgia. The Resolve furniture system is from Herman Miller.

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