Comments on: 9 Critical Ways Financial Institutions Should Rebuild Trust With Consumers http://thefinancialbrand.com/23190/rebuilding-trust-in-financial-institutions-ron-shevlin/ Ideas and insights for financial marketers. Thu, 20 Jun 2013 02:30:14 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: JP Nicols http://thefinancialbrand.com/23190/rebuilding-trust-in-financial-institutions-ron-shevlin/#comment-39222 JP Nicols Tue, 03 Apr 2012 08:08:04 +0000 http://thefinancialbrand.com/?p=23190#comment-39222 Thanks for the re-post, Ron! I like your nine criteria. I also recently blogged that an important way to drive loyalty (for me, anyway) is to do something you don’t *have* to do– those little extras show appreciation and concern for me well beyond the “self interest” that dilutes the trust in Maister’s formula.

JP

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