In Brief: The $3 Swipe | Best Banks of 2011 | Surviving the Crisis

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$3 Debit Card Fee: Will consumers pay Wells Fargo $36 per year?

Money Magazine: Best Banks of 2011

How to Survive the Crisis: New strategies for retail banks in a post-meltdown era

Help! 4 in 10 customers believe their complaints are not handled fairly by banks

Most Loyal Bank Customers: 7 profiles of customers with accounts over 40 years

Brand: Banks’ new battleground in the customer experience war

Branding Roadblocks: 3 things that can screw up your financial institution’s strategy

Checking Facts: Free checking, account fees, minimum balances all in decline

Opt In: 100 million Americans signed-up for overdraft coverage, nearly 1 in 3

Crash!! Chase website suffers (another!) major outage

Bank Shame: First Community Bank is now just “First Community”

Guess Our New Name: Merged bank holds moniker contest, winner gets $2,500

Delivery Channels

Branches: Who needs ‘em…?

Airport Inspiration: Credit union plans for branches that resemble airline terminals

10 Keys to Success: Mobile banking pioneers tell all

Human ATMs: Aussie bank to pilot video ATM test

Slideshow: Photos behind what NCR’s video tellers look like

Can’t This Be Easier? Notifying banks when you are leaving the country

Social Media

Strategic Lessons: Turning social media into a serious marketing discipline

Social Banking: Accenture’s social networking imperative for banks

American Express + Foursquare = Exclusive promotions and location-based deals

QR Codes: Wave of the future? Or just really annoying?

Friends & Relations: Using social media for transaction-based interactions

Credit Unions

Not Welcome: Political consultants banned from doing business with credit union

Credit Unions, Look Out… Citibank’s new strategy targets the underserved

Crisis Communications: CUNA whitepaper examines best practices

Startup: New CUSO to draw social media blueprints for small CUs