In Brief: Branch Building Spree | Video Banking | Fee Income Slides

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Branch Building Spree: JP Morgan Chase says it’s a customer-driven decision

Complain-ING: Capital One’s acquisition of ING Direct triggers customer outrage

Easy Button: British banks aim to make switching easier

Video Banking: Citizens Bank tests remote banking in a four state pilot

Credit Unions Sue Banks: $800 million sought in mortgage backed security scandal

BankSimple: A new bank that aims to ‘not suck’

Grammy Winner Sues NJ Bank: No permission given to use Black Keys song

Regional Sub-Branding: Can a big bank succeed with a locally-focused unit?

‘One Stop’ Destination: Wal-Mart expands financial services with MoneyCenter kiosks

Results: NAB’s Breakup Campaign nets 225,000 customers in 3 months

Deposit Accounts, Fees & Durbin Fallout

Down 19%: Study finds fee income slides in wake of Durbin changes

Sky Is Falling: Consultant tells financial institutions to stop blaming everything on Durbin

Onboarding to the Rescue: How to offset declines in fee income

Prepaid Surges: As bank fees escalate, prepaid cards go mainstream

Technology & Innovation

iPad Applications: Credit union tests iPads for lending docs

Same Day Bill Pay: Credit union offers same day payments service

Clip & Save: Banks take their turn at coupons

Chip & PIN: US Bank to start issuing international cards to customers

Ally Expansion: Former GMAC unit rolls out slough of new products and services

From Paper to Plastic: Canada introduces new polymer-based anti-counterfeit cash

Social Media

Myth Busting: Social media reality checks for financial institutions

Facebook & Twitter: One financial CIO’s drive to open up to social media

1,000 Likes: Credit union yields Facebook fans with contest

Social Media? Bank of Ann Arbor says it’s working for them