Best of The Web: Bigger Budgets | Branches vs. eChannels | Mobile Apps

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Strategy

Bank Marketing Budgets: Huntington says the bigger the better and gets results

Innovation Incubator: Wells Fargo’s approach to new ideas

Culture of Creativity: RBC’s head of innovation shares his approach

Stand Out or Sit Down: Why financial institutions must differentiate

Delivery Channels

Branches vs. eChannels: Conversations in the branch, transactions in the cloud

Multichannel Management: Avoiding channel myopia

Optimizing Channels: Harris Bank’s integrated channel manager talks strategy

Upgrade Havoc: Account holders go ballistic after core system conversion

Financial Marketing News

Underwater: One in three US homeowners owes more than its worth

Taking Credit: Consumers tiptoe back towards borrowing, but not for houses

ATM Fees: Ally Bank puts its graphical spin on the numbers

Fee vs. Free: 2 banks in Pittsburgh add fees, while 1 rolls out a free account

VP of Unbanking: Credit union repeats unusual internship

ING Direct For Sale: Ally Bank may be the buyer

Fallout: What the Ally + ING deal could mean for customers

Free Vault Samples: Credit union offers chance at $100K

Social Media

Straight Talk: Social media do’s and don’ts for banks

You’re Doing It Wrong If… Your bank is drunk at the Twitter party

Social Media Alternative: Have you considered old school relationship tools?

Online, Mobile & Tech

More Personal Service: That’s what tech-savvy consumers expect…not less

iPad Deposits: Credit union’s app is one of the first with remote deposit

Mobile Banking Lite: Bank’s new app does pretty much one thing…balances

Digital Wallet: Visa’s PayWave solution for paying online or by waving your phone

Mobile Mortgage App: BMO’s new tool incorporates nifty homebuying features

Impulse Savings: A new smart phone auto-savings product from Westpac

Customer Intimacy + Cross-sell = The value of personal financial management tools