In Brief: Head of Channels | SEM vs. Social Media | ING for Sale

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Meet Your New Senior Executive: The Head of Channels

Fee Comparison: Nice chart breaks down the big banks checking accounts

Replacing Lost Revenues: Expand existing relationships or just jack fees?

Which Should Come First? Search engine marketing? Or social media marketing?

Bank Crime Statistics: The FBI’s robbery data for 2010

UK Banking is Uncompetitive: At least that’s what the government thinks

Products & Promotions

‘Cool’ Giveaway: Open an account, get a solar mobile phone charger

No Bounce Service: Credit union members to get phone call when overdrawn

Another One Bites the Dust: BB&T kills free checking

Loose Change: BMO to rollout free coin counting at branches

No More Rewards: Wells Fargo, Chase, PNC axe debit programs

Driving Loan Volume: Auto loan with 1% off or 90 days no payment + $100

Young & Free #10: This Gen-Y program brings 17 credit unions together

Technology

iPads: Financial firms are the fastest adopters

Live Online Chat: Netbanker publishes a report on the subject

Mobile Banking: What the big banks think

Branding & Strategy

On the Auction Block: ING Direct USA may go to Capital One

Abandoned Brand: ANZ warned against ditching National Bank brand

Lloyds: Sticking with a multi-brand strategy while trying to clear up complaints

BMO Harris Bank: That’s the new name for the once-popular M&I Bank brand