In Brief: Cross-Selling | Branch Critique | SMS Unhappy

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Can Community Banks Still Hack It? Or is it time to reinvent the model?

Cross Selling: Wells Fargo hits 5.7 products per household in 7 years

The Great Customer Courtship: Banks roll out incentives to win new business

Do Not Attempt: Banks shouldn’t try to act cool with Gen-Y consumers

Payback: Angry retail expert blisters Citi and their new branch prototype

“Bank on Tippecanoe”: Mayor launches campaign encouraging people to open accounts

“Banks Are Bastards”: Australia’s Big 4 put profits over customer service

Back from the Dead: Westpac to resurrect defunct brand name

Not Dead Yet: ANZ denies plans to dump National Bank brand

Case Study: How Kitsap Bank rebuilt its brand

Checking & Deposits – Fee vs. Free

Are They Mad??? Chase considers $50 limit on debit card purchases

ROI or Fools Gold? Community financial institutions eagerly market free checking

“Free” Now Has Its Limits: KeyBank joins Wells Fargo, BofA and others

Debit Rewards on the Wane? Some banks make a quiet retreat

“Thrive”: Over 100,000 Canadians to open ING’s no-fee chequing account

Mobile

SMS Unhappy: Text “unhappy” to the bank, get a call from the ‘Happy Room’

Bankers Tout Success of Mobile Deposit Capture: Others warned to jump in soon

On Alert: Banks take notice as mobile alerts gain traction

Apple Apps: Of all mobile devices, banks most comfortable on iPhone

Online/Social Media

Twitter in Crisis: Are you ready to tap social media if disaster strikes?

Cans for Comments: Credit union donates 468 cans of food for blog comments

Video: Overview of ways financial institutions can utilize social media

Financial Services New Media Consortium: Policy institute seeks friendly regs

Roadmap for Online Success: Banks need comprehensive marketing maturity model

Credit Unions

Drowning Consumers in Choices: Credit union think tank says keep it simple

Disclaimer* Big consequences from NCUA rule calling for bigger type

Q&A: How and why Meridian CU bulked up to 263,000 members 63 branches