Comments on: RBC Debuts New Retail Store Concept

By: A Direction for the Future of Retail Stores « A Gateway to Consumer and Customer Behaviour

Fri, 27 Jul 2012 16:16:00 +0000

[...] a primarily service provider is nicely demonstrated by the Royal Bank of Canada (RBC). Last year RBC launched a new style of banking Retail Store (1 February 2011) that combines interactive digital devices for self-service with [...]

By: Dawn

Dawn — Sat, 13 Aug 2011 21:55:21 +0000

I don’t particularly like the design. It’s too impersonal. It’s not very inviting to me, it’s too busy. Also, I want to feel like I’m walking into a trusted company’s building, not a Science World, if that makes any sense.

By: Editor

Editor — Tue, 22 Feb 2011 23:28:15 +0000

Good point Jon. It’s always interesting to see what innovations survive the initial prototype. It’s very seldom that 100% works and/or is carried forward.

By: Jon V

Jon V — Tue, 22 Feb 2011 20:54:53 +0000

Gorgeous, clean design and very functional use of digital. Will be interested when the 10th branch is remodeled. Which digital was useful and worth keeping? Which was “too much”? Time will tell. Great article!

By: Maya

Maya — Fri, 18 Feb 2011 13:41:17 +0000

I would love to see this concept at work in our RBC branches here in the Bahamas! Super exciting, love the kids’ corner idea especially.

By: Editor

Editor — Mon, 14 Feb 2011 17:48:16 +0000

RBC Burlington
3030 Mainway (at Guelph Line)
Burlington, Ontario
Canada L7M 1A3

By: Jim

Jim — Mon, 14 Feb 2011 16:50:43 +0000

Where in Burlington is this branch? I will be in metro TO this week and want to check it out!

By: Delvinia - Digital Strategy & Customer Experience Design Firm - 5 Most Viewed Articles on the Delvinia Link Pool: Jan 31 – Feb 6 «

Wed, 09 Feb 2011 19:04:37 +0000

[...] RBC Debuts New Retail Store Concept Financial Brand [...]

By: 2011.05 | Novel Implementations in Retail « Retail Technology Trends

2011.05 | Novel Implementations in Retail « Retail Technology Trends — Fri, 04 Feb 2011 16:44:58 +0000

[...] Bank debuted their first branch with the new branch concept using solutions like Microsoft Surface – for more details on the [...]

By: Tim McAlpine

Tim McAlpine — Wed, 02 Feb 2011 16:50:19 +0000

Excellent overview. It will be interesting to see how fast this will roll out across the country and what form it will take in smaller locations. In my little city there are a couple of RBC branches that are a fraction of the size of the above flagship “store.”