In Brief: Bad Service Fine | Free vs. Fee | Penny Pinchers
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Crash Course: BofA wrestles with communications after its website fails
Busted: UK bank fined £2.8 million for poor service (that’s how it works there)
Branch Sales Culture: Farewell to order-taking
Deposits in 2011: Rates low, balances up and sideways
Free Checking vs. Fee Income
From Free to Fees: US Bank to raise checking pricing earlier than expected
Penny Pinchers: TD kills free coin counting service for non-customers
New Fee for 2011? Credit union starts charging $2/month for PFM
Bucking the Trend: Local banks more likely to retain free checking
Social Media & Technology
Who’s Who: Here’s a list of top social media strategists in banking
Measuring Social Media: What one credit union should have done
iPhone: First Direct launches first transactional app
Mobile Rollout: Banco Sabadell launches remote deposit app, Android app
Where the Sun Shines: You can use solar-powered ATMs
Credit Unions
SEGs: The neglected (but effective) way to build business
Dividends: It’s harder to find credit unions paying out
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