Comments on: Branch Concept Features Café and Dialogue Pods

By: Jen Bauer

Jen Bauer — Mon, 08 Mar 2010 18:40:59 +0000

Our company recently completed construction on a similar type facility. Check out the case study: http://www.miron-construction.com/Portals/0/PDFs/BestAdvantage_CaseStudy.pdf

By: The Financial Brand » Blog Archive » First Atlantic branches feature video tellers, teller “pods”

Wed, 03 Dec 2008 11:25:45 +0000

[...] teller with “pods” (previous coverage on teller pods from The Financial Brand here and here) where members stand side-by-side with tellers, not opposite them. This style of [...]

By: Jeffry Pilcher

Jeffry Pilcher — Wed, 03 Sep 2008 14:38:56 +0000

Thanks for the comment Shalini. It seems teller pods are becoming the norm here in the States.

By: shalini

shalini — Wed, 03 Sep 2008 07:02:12 +0000

Hi Jeffry,
Great post. In India we have co-operative banks which are mostly local (though rarely single branched). most of them have highly personalized service and innovative touches. Nothing like this though:-)

By: Jeffry Pilcher

Jeffry Pilcher — Tue, 02 Sep 2008 18:18:43 +0000

Hi Bryan. Thanks for the comment.

Credit unions have always struck me as more willing to do something different with their branches. It probably has to do with:
(1) The fact that they are limited to a specific locale and can thus entertain a more tailored experience, and
(2) They have fewer branches, so they don’t have to remodel many existing branches nor worry about how to roll a new prototype out in 5 different footprints as new branches are built.

By: Bryan Clagett

Bryan Clagett — Tue, 02 Sep 2008 18:01:29 +0000

It is nice to see credit unions focused on retail experience and productive interaction with their members. It is clear that Augusta Metro “gets it”.

By: Augusta Metro getting noticed! « Augusta Metro Federal Credit Union Blog

Augusta Metro getting noticed! « Augusta Metro Federal Credit Union Blog — Mon, 25 Aug 2008 18:49:27 +0000

[...] August 25, 2008 · No Comments The new design concept for the Davis Road office has generated plenty of interest. Here’s a link to an article written by Jeffery Pilcher of the Financial Brand that details the branch and the concept. http://thefinancialbrand.com/2008/08/22/dialogue-pods-and-cafe/ [...]